Helping Others - "Giving is the Greatest Reward"
As of 1st April 2012, we have committed ourselves to financially support those in need. Please
click here
to learn more about how and why with our "Giving is the Greatest Reward" idea we hope to helps others in need.
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Extra monies
Customers may want to bring an extra $25 as there is an option to purchase a picture DVD with over 100 beautiful
underwater photographs taken at our various coral viewing and snorkelling spots. |
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Cancellation Policy
The following refund structure in the event of tour cancellation on customer's behalf:
100% refund
if cancellation occurs 72 hours or more prior of tour commencement
50% refund if cancellation occurs 24-72 hours prior of tour commencement
0% refund
if cancellation occurs 0-24 hours prior of the tour commencement
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Above refunds are at the discretion of the operator. In the event of cancellation for any reason by the customer s/he may obtain a tour voucher valid for one year from the intended travel date. This voucher is non-transferrable.
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Last but not least customers receive a 100% refund if the tour is canceled on our behalf due to weather or any unforeseen circumstances.
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Special cancellation policies apply to all exclusive charters. Please enquire at the time of booking.
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Toilet facilities
There are toilet facilities at the Tantabiddi boat ramp. There are no toilets aboard the glass bottom boat. We recommend that customers use the toilets at the boat ramp before embarking the vessel.
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WYSIWYG -
What You See Is What You Get
We believe in truth in advertising. ALL photographs displayed on our brochure and on our website have been taken by us from our various snorkelling spots or places we visit whilst on tour. We do not use glossy stock images of faraway places rarely or never seen on tour.
Also, we do not feed the marine life on our tours as we believe such practice can lead to undesirable habits and dependence on humans. While we make every effort to bring the amazing aquatic life closer to you, the marine life we encounter is wild - therefore we sometimes have great, long sightings and interactions - and sometimes not. That is why it is called "wildlife". For guaranteed sightings we invite you to visit aquariums located in most major cities in Australia.
Our Capacity
The maximum capacity of our glass bottom boat "Reefviewer" is 30 passengers.
The maximum capacity of our A/C Toyota Coaster bus is 21 passengers.
